Operator Manual

First Login

1. Open https://your-outlet.restaurant.bamistech.com
2. Enter your email and password
3. You'll land on the Dashboard with today's stats

Install as App (PWA)

• iOS: Tap Share → "Add to Home Screen"
• Android: Tap menu → "Install app" or "Add to Home Screen"
• Desktop: Click install icon in address bar
• Works offline for core operations

Settings → Outlet

• Branding: Logo, primary/secondary colors
• Banking: Bank name, account name, number (shown on receipts)
• WhatsApp: Outlet WhatsApp number (for order notifications)
• POS: Auto-print, kitchen display, require reasons for voids/refunds
• Receipt Footer: Custom text on printed receipts

Menu Categories

Create categories first (Food, Drinks, Bottles, Cocktails, etc.) then add items to each.

Adding Menu Items

1. Go to Menu → Add Item
2. Set Category, Preparation Station (Kitchen/Bar), Category Type (Food/Drinks/Beverages)
3. Set Unit (PCS, BOTTLE, SHOT, GLASS, KG, LITRE)
4. Enable Recipe for bottle-to-shot conversion

Recipes & Bottle-to-Shot

• Open menu item → Recipe tab
• Add ingredients from stock with quantities
• System auto-calculates cost per serving
• On sale, stock auto-deducts per recipe

Modifiers

Add modifiers (spice level, cooking temp, extras) to items. Cashiers select at order time.

Stock Items

• Categories: Liquor, Beer, Wine, Spirits, Mixers, Food, Produce, Dairy, Meat, Poultry, Seafood, Dry Goods, Cleaning, Linen, Toiletries
• Units: Bottle, Shot, Glass, Case, Carton, Keg, KG, Litre, PCS, Pack
• Par Levels: Set minimum alerts for auto-reorder reminders

Stock Movements

• Receive: Supplier deliveries
• Issue: To kitchen/bar
• Waste/Spillage: Record with reason
• Transfer: Between outlets
• Adjustment: Count corrections

High-Control Count

Daily count for premium spirits, high-value proteins. Compare physical vs system.

Creating Orders

1. Select Source: Table, Bar, Counter, Takeaway, QR, WhatsApp, Room Service
2. Choose Table/Seat or enter guest name
3. Add items with modifiers
4. Send → routes to Kitchen (Food) or Bar (Drinks)

Order States

• NEW → IN_PROGRESS → READY → SERVED → SETTLED
• Kitchen/Bar sees tickets on their station view
• Waiters get notified when items hit READY

Split Bills & Room Charge

• Split by item, equally, or custom amounts
• Room Charge: select checked-in guest (if hotel outlet)
• Auto-posts to guest folio

Station Views

• Kitchen: Food items only
• Bar: Drinks, cocktails, bottles
• Grill/Fryer/Salad/Dessert: Sub-stations for large kitchens

Ticket Flow

1. NEW → Tap Accept
2. PREPARING → Cook/Mix
3. READY → Waiter notified
4. SERVED → Auto-deducts stock per recipe

Urgent Flags & Modifiers

Waiters can flag urgent items. Modifiers (well-done, no onions) show on ticket.

Payment Methods

• Cash: Enter tender, auto-calculates change
• Transfer: Enter reference, verify before marking paid
• POS/Card: Terminal reference required
• Room Charge: Links to guest folio (hotel outlets)

Voids, Refunds, Discounts

• Require reason and manager approval
• Approval requests sent to managers via notification
• Audit trail logs every action with user, timestamp, before/after

Opening Shift

1. Manager opens shift → enters opening cash float
2. System tracks all orders, payments, voids during shift

Closing Shift

1. Count physical cash, get transfer/POS totals from terminals
2. System shows Expected vs Actual
3. Record variances with notes
4. Auto-generates Shift Summary report

Shift Summary Includes

• Total orders, revenue, cash/transfer/POS breakdown
• Void/refund count and amounts
• Top selling items
• Payment method breakdown

Sales Report

• Revenue, orders, average order value
• Payment method breakdown
• Top items by revenue/quantity
• Filter by date range, source, station

Stock Report

• Current levels vs par levels
• Low stock alerts
• Movement history (receive/issue/waste)
• Cost of goods sold

Shift Reports

Daily/weekly/monthly shift summaries with variance analysis.

Roles & Permissions

What Works Offline

• App shell loads from cache
• Create orders, add items (queued locally)
• Stock movements (queued)
• View cached reports, menu, stock

Requires Online

• Payment processing (Paystack/Flutterwave)
• WhatsApp notifications
• Real-time sync across devices
• Cloud backup

Sync Behavior

• Auto-syncs when connection restores
• Shows pending count in offline banner
• Conflicts resolved server-side (last-write-wins with audit)

Before Contacting Support

• Outlet name & your role
• Order/ticket/item reference
• Exact action & error message
• Time & timezone
• Screenshot or photo
• Scope: you only / station / all users

Contact Bamistech

• WhatsApp: +234 703 353 2662
• Email: support@bamistech.com
• Address: Plot 9, KM 22 Lekki–Epe Expressway, Eti-Osa, Lekki 106104, Lagos, Nigeria

Hours: Mon–Fri 9 AM–6 PM WAT, Sat 10 AM–2 PM WAT. Critical issues (booking down, payments failing) monitored 24/7.